Loader

Call Statistics of {{selectedAgent.agentName}}

Showing stats {{selectedDashboardDatesString}}

{{allDashboardStats.inbound || 0}}

Inbound

{{allDashboardStats.outbound || 0}}

Outbound

{{ formatDuration(allDashboardStats.minutes, true) }}

Total Duration

{{allDashboardStats.averageCallTime || 0}}

Average Call Time

Call Volume
2021 2020 2019
62% Revenue Growth
2022
$32.5k
2021
$41.2k
Coming Soon
{{selectedAgentTemplate.design.greeting_message.length || 0}} characters
TTS
{{selectedAgentTemplate.settings.voice.vendor === 'google' ? selectedAgentTemplate.settings.voice.name : (selectedAgentTemplate.settings.voice.name.includes('-') ? selectedAgentTemplate.settings.voice.name.split('-')[0] : selectedAgentTemplate.settings.voice.name.split(' ')[0]) || "Select"}} {{selectedAgentTemplate.settings.voice.vendor}}
STT
{{selectedAgentTemplate.settings.raw.recognizer.language || "en"}} {{selectedAgentTemplate.settings.raw.recognizer.vendor}}
Personality
{{selectedAgentTemplate.metadata.personality && selectedAgentTemplate.metadata.personality.trim() ? 'Configured' : 'Not set'}}
Skills
{{$index + 1}}. {{skill.name}}
Default Active Disabled Inbound Outbound Bi-Directional
Click to edit
Click to edit
Click to edit
Created using {{getAgentTemplateName()[selectedAgentTemplate.metadata.templateId] || 'Custom'}} Template This is a Custom Skill This is a Advanced Skill created using Skill Template This skill is a clone of the {{skill.skillNameBeforeCloning}} skill originally developed in Agent - {{skill.originalSkillAgentName}}
{{phoneNumber}}
No numbers added to this agent
Created using {{getAgentTemplateName()[selectedAgentTemplate.metadata.templateId] || 'Custom'}} Template
Clone this agent to create a new agent with the same settings in the same account.
Export this agent to save a copy of the agent settings in a JSON file.
Import an agent to create a new agent by uploading a exported Dialgood agent JSON file.
Danger Area
Once you delete an agent, there is no going back. Please be certain.
Call Preferences
Enable call recordings to record the calls made by the agent.
Allow Dailgood to store the PII data in database
Automatically inject captured entities into the agent's memory.
Inject the current date and time of the agent's timezone into the call.
Select the timezone to inject the current date and time into the call.
Enable filler responses to play a message if the user is silent for a certain time.
Voice Settings
Wait for end user to speak to begin the conversation.
Enabling this feature will allow the user to interrupt the agent, while the agent is speaking.
Only kill speech if the user speaks more than the specified number of words. Default is 1.
Select the model to be used for speech recognition. Only available for Deepgram.
Default is 'nova-2-phonecall'.
Click here to know more about the models.
Simplified to Deepgram Nova-2 language options for the selected recognition model.
Enable language detection and optionally map a voice per detected language.
Time of pause in speech before the agent can start processing it (in milliseconds).
Time the agent should wait before sending first response when the call begins (in milliseconds).
The maximum time a customer can remain silent before the call is disconnected (in seconds). Default is 10 seconds.
If the user get 'n' number of consecutive no response timeouts, the call will be disconnected. Default is 2.
This feature enables the background sound while the agent is speaking.
Enter the URL of the backgound sound.
Answering Machine Detection (AMD)
Enable answering machine detection to detect if the call is answered by a human or a machine.
Send Voicemail message to user if the answering machine is detected
Send SMS to the user if the answering machine is detected
Add Header
Add Parameter
Transcription
This feature enables the formatting of transcript by adding punctuations, dictations & paragraphs
This option can boost or suppress specialized terminology.
Skill Identifier
Skill
Determines the randomness of the response from the agent
It specifies an upper limit on the number of output tokens for the model to generate.
Maximum time in milliseconds to wait for LLM response before timeout/fallback.
Enable this feature if the agent is hosted on a cloud platform.
Enable this feature if the agent is metered.
Calling Regions
Select the countries where this agent is allowed to make calls.
Blacklisted Phone Numbers
Add phone numbers that should be blocked from calling or being called by this agent.
Phone Number Added On Actions
{{number.phoneNumber}} {{number.addedAt | date:'medium'}}
No blacklisted numbers yet. Add phone numbers to block them.
Webhooks
Call a webhook before the call is connected to the agent.
Add Header
Add Parameter
Trigger an action after the call ends.
Version Commit Message User Updated At Revert
{{version.version_number}} {{ version.commit_message }} {{ version.commit_message | limitTo: 50 }}... Load more {{ version.commit_message }} {{version.metadata && version.metadata.user ? version.metadata.user : 'N/A'}} {{version.updated_at | date: 'yyyy-MM-dd hh:mm a'}}
Pending Invites
Email Name Status Sent Date Action
{{invite.email}} {{invite.firstName}} {{invite.lastName}} Pending Accepted Rejected {{invite.createdAt | date: 'yyyy-MM-dd hh:mm a'}} Already {{invite.status}}
Active Team Members
Email Rights Updated At Action
Dashboard Call History Agents Campaigns Directory Calendar
{{user.email}} {{user.updated_at | date: 'yyyy-MM-dd hh:mm a'}}
Webchat
    Chat with {{selectedAgentTemplate.agentName ? selectedAgentTemplate.agentName : 'Agent'}}
    Call History
    Showing logs {{selectedLogsString}}
    Hide Webcalls
    {{key}}: {{value}}
    From To Campaign Direction Duration Status Terminated By Time CampaignID ContactID
    {{call.data.from}} {{call.data.to}} {{getCampaignNameFromID(call.campaignId)}} {{call.data.direction}} {{ call.data && call.data.actualDuration ? formatDurationInMinutes(call.data.actualDuration) : formatDuration(call.data.callDuration) }} {{call.data.callStatus}} {{call.data.callStatus}} {{call.data.callStatus}} {{call.data.callStatus}} {{getTerminationLabel(call.data.termination)}} — {{call.created_at | date:'yyyy-MM-dd hh:mm a'}} {{call.campaignId}} {{call.contactId}}
    No Logs Found
    Showing {{currentLogPage}} of {{totalPages}} pages ({{totalRecords}} records found!)
    Directory
    Campaigns
    Campaign Name Contacts Updated At Actions
    Execute Edit Delete
    {{cam.metadata.name}} {{cam.updated_at | date:'yyyy-MM-dd hh:mm a'}}
    Enable this feature to allow new users to register on the platform.
    Enable this feature to connect web calls to beta instance of the platform.
    Name Email Phone Bot Limit Minutes Allowed Versions Role Updated At Actions
    {{user.firstName || ''}} {{user.lastName || ''}} {{user.email || ""}} {{user.phone || ""}} {{user.botLimit || 1}} {{user.subscription.minutes || 20 | number:2}} {{user.allowedVersions || 20}} Admin User {{user.updated_at | date: 'yyyy-MM-dd hh:mm a'}}
    Current Balance: {{userData.balance | number:2 }} minutes

    $10

    25 minutes of call time

    $5 / month

    Buy local Australian Phone number

    Name TimeZone Updated At Actions
    {{resource.name}} {{resource.timeZone}} {{resource.updated_at | formatTimestampForSorting}}
    Edit Delete
    User Profile
    {{userData.role ? 'Admin' : 'User'}}
    API Integrations
    Test Runs
    {{selectedRunIds.length}} selected
    Run ID Status Version Source Stats Evaluation Created Actions
    {{run.title}}
    {{run._id}}     		{{run.status}} v{{run.agent.version}} Scenario Persisted ({{run.conversationIds.length}}) Ad-hoc ({{run.adhocTranscript.turnCount}} turns)
    Steps: {{run.stats.totalSteps || 0}} | Tokens: {{run.stats.totalTokens || 0}} | Duration: {{run.stats.durationMs ? (run.stats.durationMs / 1000).toFixed(1) + 's' : 'N/A'}}
    Pending...
    {{run.evaluation.summary.overallScore}}%
    N/A
    		{{formatDate(run.createdAt)}}
    No test runs found. Create your first run to get started.
    Showing {{currentRunPage}} of {{totalRunPages}} pages ({{totalRunRecords}} records found!)
    Create Run
    Title
    Version
    From To Direction Status Time Actions
    {{transcript.data.from}} {{transcript.data.to}} {{transcript.data.direction}} {{transcript.data.callStatus}} {{transcript.created_at | date:'yyyy-MM-dd hh:mm a'}}
    No transcripts found
    Page {{transcriptPagination.currentPage}} of {{transcriptPagination.totalPages}} ({{transcriptPagination.totalRecords}} records)
    Create a custom conversation by adding user and assistant turns. You can also start from an existing transcript and modify it. Click "Add to Run" when finished editing.
    Based on: {{currentAdhocTranscript.sourceConversationId}}

    No messages yet. Add a user turn to start.

    Skill Settings {{selectedSkill.name}}
    General
    LLM
    Commit
    • Upon committing, the agent will be upgraded to the new version v{{((selectedVersion.version_number || 0) + 1)}}.
    • You can have up to {{userData.allowedVersions}} versions. Older versions will be rolled over once this limit is reached.
    New Skill
    Note: Skills that are not active in the template are disabled.
    No Template skills found! Create a blank Skill instead.
    {{icons.description}}
    {{skill.name}}
    {{skill.context || ''}}